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Orders placed on our website will be processed within 1 business day after receipt. Generally, items will leave the warehouse in 1-2 business days after the order has been processed. However, on occassion and for larger items, the handling time may be longer at which point the customer will be notified as soon as possible on the expected shipping date. Shipping times will vary based on location of the customer.
Currently, we only ship to the lower 48 states which excludes Alaska and Hawaii. Most items are shipped using UPS and the rates charged are based on estimates provided by UPS. Some items are shipped directly by the manufacturer who may choose to use another carrier or their own freight service without giving prior notice.
Any item purchased from Blueskycook.com with a material defect or not meeting the standards described on the website may be returned at no cost to the customer. Returned items that fit this description can be exchanged for cash, a new or similar product, or store credit. The customer has 60 days to return merchandise.
Items returned for any other reason will be charged a 15% restocking fee in accordance with our agreements between our suppliers The customer is also responsible for return shipping cost. Return shipping may be refunded in the event the item is returned in exchange for store credit. No returns will be accepted after 60 days or if the product has been used (with the exception of defects as noted above).